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Who we are
At Bithiah Official https://bithiahofficial.com/ , the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of information collected and recorded by Bithiah Official and how we use, store, and protect it.
1. Information We Collect
We collect information directly from you when you interact with our website, place an order, create an account, or contact our team:
Contact & Identity Information: Full name, billing address, shipping address, email address, and phone number.
Order & Sizing Data: Products purchased, order history, and custom sizing/measurement details (e.g., bust, waist, hip, height, or bespoke tailoring specifications).
Payment Details: Transaction information and payment status. (Note: We do not store full credit/debit card numbers; payments are processed securely via third-party payment gateways).
Device & Usage Data: IP address, browser type, device information, pages viewed, time spent on pages, and referring URLs via cookies and log files.
2. How We Use Your Information
We process your data to operate our store and deliver personalized services, specifically to:
Process and Fulfill Orders: Manage checkout, verify custom measurements, tailor garments, package items, and coordinate shipping and delivery.
Customer Support: Respond to inquiries, communicate updates regarding orders or alterations, and handle returns or exchanges.
Marketing & Communications: Send updates, new collection launches, promotional offers, and newsletters (only if you have opted in; you may unsubscribe at any time).
3. Sizing & Custom Measurement Data
When you submit bespoke measurements for custom apparel:
Your measurement data is strictly used for pattern drafting, sizing validation, and garment construction.
Sizing data is linked to your customer profile to facilitate future custom orders unless you request its deletion.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We only share necessary data with trusted third parties to facilitate our services:
Service Providers: Hosting services, email delivery platforms, and web analytics tools.
5. Cookies and Tracking Technologies
Bithiah Official uses cookies to store visitor preferences, maintain cart items across sessions, and understand browsing behavior. You can configure your browser settings to refuse cookies, though certain interactive features of our store may not function optimally as a result.
6. Data Security and Retention
Security: We implement technical and organizational measures (such as SSL encryption) to protect your personal data against unauthorized access, loss, or alteration.
Retention: We retain your order history and account details for as long as necessary to fulfill orders, resolve disputes, comply with accounting laws, or until you request deletion.
7. Your Privacy Rights
Depending on your jurisdiction (such as GDPR, NDPR, or applicable local data protection regulations), you have the right to:
Access the personal data we hold about you.
Object to or restrict the processing of your data.
8. Third-Party Links
Our website may contain links to external sites (such as social media platforms or courier tracking portals). We are not responsible for the content, security, or privacy policies of third-party websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with an updated Last Updated date.
If you have questions, feedback, or wish to exercise your data rights, contact us at:\
Email: bithiahofficial@gmail.com